Seller Terms of Service
These Seller Terms of Service (the “Terms”) form the entire Agreement between you (the “Seller”) and TIPPER PORTAL L.L.C regarding selling your goods and services via the Petville Platform available at https://petville.ae and Petville applications available online.
For the breakdown of specific terms and definitions, please refer to the Annex 1 “Terms and Definitions” below.
General Terms:
The Company renders you the services in return for the consideration as set out in these Terms forth.
The services so rendered are essentially the PaaS (Platform-as-a-Service) which are intended to enable you to promote and sell the Products via Platform directly to the Customers.
To authorize yourself as the Seller, you shall apply via submitting us a registration form available at https://petville.ae/register/doctor or via the application. Upon the form’s submission you confirm your acknowledgment and acceptance of these Terms.
You will be able to sell the following Products via the Platform: online consultancy services to the pet owners, associated with handling, treatment and behavioural issues. We may modify the permitted Products at the Platform from time to time.
Shortly after we receive and verify your registration form, the Company shall either (a) confirm your authorization as the Seller at the Platform; or (b) decline your authorization as the Seller; either way by giving you the notice via email.
The Company will decline your authorization where:
The registration form was incomplete or provides inconsistent, inaccurate, fraudulent, outdated or false data.
The Products you offer via the Platform require a licence, authorization, or permission obtainable from the government bodies, associations, or intellectual property holders, without giving us the evidence of an ongoing compliance with the said requirements.
The Seller is established or resides outside the UAE.
The Products you offer do not meet the requirements of these Terms (see s 1.4.).
The Seller does not hold relevant authorization from MOHAP/MOCCAE to provide telehealth services on the market.
We will not trade with or provide any services to OFAC and sanctioned countries.
Although we do not render you the possibility to appeal the refusal to accept you as the Seller, we do not limit the number of registration forms you may submit via the website or our applications.
Following your authorisation as the Seller, you shall be able to promote and sell your Products via the Platform among the Customers. You may configure and track your sales and manage your account by means of the Seller Account you’ll be entitled to use.
Sale to Customers.
Direct Contract. Where you sell your Products to Customers via Platform, this will mean an existence of a contract you enter directly with the Customer, which we are not a party to.
Managing Products. The Platform enables you to configure the Products, their price and Product terms via your Seller Account within the technical boundaries set out by the software. The Platform does not impact the price of your Products in any manner, and you will be solely entitled to set up the prices and the manner of carrying out the Products, i.e., the one-time consultancy or a package upon your sole discretion.
Responsibility. Once entering a contract with the Customer, you assume full responsibility and liabilities under such a contract and before your counterparty.
Payment Agency. You expressly authorise us to act as the payment agent, i.e., receiving and processing the payment for your Products from the Customer, which payment we will keep at our bank account until its release as per the procedure set out forth.
Release Request. To trigger release of the Customer payment, you shall give us the Release Request via your Seller Account, which we execute within three (3) business days following its receipt. The Customer payment shall be credited to your bank account you’ve set out in the Seller Account, subtracted by our fee (see article 3 “Consideration and Payments”) and the taxes, but only if we are statutory obliged to withhold any amount of tax.
Refunds and Discounts. Our rights and responsibilities as the payment agent are limited only with receipt and transferring the Customer payments, meaning that we will not freeze or withhold the Customer payments except for when we are expressly required to do it under the applicable law; nor shall we make any refunds or returns of the Customer payments, - in the latter case you shall be solely responsible to handle the refunds, rebates, discounts and any returns or benefits of a kind you render the Customer whether by your decision or according to the law.
Tax. You will be solely responsible to pay the taxes or any applicable levies received in return of carrying out the Products to Customers.
Consideration and Payments.
General. We render you the services for a consideration which is payable as per the terms set out forth.
Fees. In return of granting you PaaS services as aforesaid, we shall charge you with the fee which constitutes a specific percentage of the settled Products price you’ve sold via the Platform. You may find the exact rates for specific Products in your Seller Account.
Fee Variation. We retain the right to vary the fees and commission rates at any time with giving you prior notice via the Seller Account notifications and the email, at least thirty (30) days prior to the anticipated change. Should you disagree with the variation, you shall make this expressly visible to us whether by: (a) terminating this Agreement and your Seller Account; or (b) cease promoting and selling the Products affected the variation, - in the latter case you shall remove the elected Products from your Seller Account by the date the variation becomes effective. We will rightfully treat other conduct, i.e., taking neither action from the listed in this section, as your acceptance of the variation.
No refunds. Our fees are non-refundable regardless of your possible dispute with the Customer and (or) your decision to rebate or refund a Customer regardless of whether this decision of yours was voluntary or not.
Currency. All payments under this Agreement shall be executed in the AED. The Seller shall maintain the bank account in the AED or a multi-currency account accordingly.
Seller Entitlement. You retain your entitlement to the Customer payments after termination of your Seller Account in applicable of the article 10 “Term & Termination”.
Warranties.
Seller’s warranties. By entering this Agreement, you expressly warrant and represent that:
You rendered us correct, consistent, accurate, and up-to-date information about yourself and the Products you carry out by via Platform.
You will update and amend any information which you rendered us or communicate towards Customers, in a timely manner, while immediately giving us notice via email of any material change which materially affects performance of this Agreement.
You are in a proper legal capacity to enter this Agreement and to carry out the Products to Customers in accordance with the applicable law and regulations, while holding the necessary market authorisations, i.e., licences, permissions, certificates etc., to do the same via the Platform; thereof you commit to give us a sufficient evidence of the said upon our request and by the requested date.
When marketing the Products, you will comply with and perform according to the requirements of the applicable laws, particularly, though not limited to, those addressing customer rights’ protection, advertisement and online marketing, laws and regulations applicable to your Products and data privacy.
You will not interfere with the Platform security, source code and will not take any action which undermines Platform continuity.
You will not post false, fraudulent, or incorrect statements via the Platform, as well as the information or message which might adversely impact our reputation, the Platform, rights, freedoms or dignity of the other Sellers or Customers. The same applies to testimonials on the Platform where such functionality is provided to you.
Petville Warranties. We warrant that:
We will carry out our services with due diligence and reasonable care save to the liability limitations and no-warranty covenants set out in section 5 “Liability”.
We will transfer you the Customer Payments as set out in the Agreement and upon the procedure set out hereto.
The warranties set out in this article 4 apply without prejudice to any other warranties or representations placed in the other articles of this Agreement.
Liabilities.
General. Parties of this Agreement assume full liability for performance of this Agreement and retain their entitlement to remedies available under the applicable law. A party of this Agreement may rely on the remedy of recovering direct actual damages caused by the breach of this Agreement by the other party.
Liability of the Seller. The Seller is fully liable:
Before the Customers for the provision of the Products and performance of the respective contract which they entered with the Customers via the Platform.
Before us for the proper performance of this Agreement.
Petville Liability. We are liable before the Seller for proper performance of this Agreement.
Limitations.
We are not liable before the Customers for the misrepresentations, actions or omissions made by the Seller, as well as for the breach of the contract they entered for the provisions of the Products, as we are not party of the said contract.
Our total aggregate financial liability before the particular Seller is limited by the amount of fees we received from the Seller during the last six (6) months of carrying out the Platform to such a Seller or 50,000 AED (whichever amount is bigger).
We make no warranty or representation about the Platform’s suitability or fit for the Seller’s business, nor about any financial or broader commercial Seller’s expectations over the use of the Platform or marketing their Product via the Platform; or compatibility of the Platform with any other software or services.
The Platform and any associated documentation are provided to the Seller "as is" and "as available," with all faults and defects without warranty of any kind. To the maximum extent permitted under the laws of the United Arab Emirates, we, expressly disclaim all warranties, whether express, implied, statutory, or otherwise.
Indemnities.
Mutual. Parties hereto agree to hold harmless the other party and their officers, directors or employees from and against any and all third-party claims, damages, losses, liabilities, and reasonable legal expenses arising out or from (a) any material breach of the party of the representations and warranties set out in this Agreement or a Seller-Customer contract for provisions of Products; (b) any gross negligence, wilful misconduct, or fraud by the other party in the performance of obligations, or (c) any claims that the party infringed intellectual property rights of any third party in or outside the UAE.
Exclusions. The parties hereto acknowledge that no indemnity shall apply to losses resulting from the indemnified party’s own fraud or gross negligence, as such exclusions are contrary to UAE Public Policy.
Confidentiality.
Confidential Information. Parties agreed that all and any information which they communicate to each other in relation to entering, performing and terminating this Agreement is deemed confidential, regardless of whether it was communicated orally, electronically or in writing, save to the exceptions regarded by the applicable law.
Mutual Obligations. Parties agree, in relation to the confidential information acquired from the other party to:
Hold all confidential Information in strict confidence and use it solely for the purpose of this Agreement.
Apply at least the same degree of care to protect the information as it uses for its own confidential data, but in no event less than a reasonable standard of care; and
Restrict access to employees, advisors, or affiliates who "need to know" and who are bound by confidentiality obligations at least as restrictive as those herein.
Disclosures. Parties are not permitted to share confidential information received from the other party with the third parties beyond prior written authorisation of the disclosing party, except for where such disclosure is made:
To their directors, officers, employees, advisors, or affiliates which are under the confidentiality obligations and are inevitably required to have such information; and
Upon the court decision or order or is expressly required pursuant to the applicable law.
Survival. Confidentiality obligations survive termination of this Agreement for five (5) consecutive years.
Intellectual Property.
Ownership. We retain all intellectual property rights, including the copyright, trademark and any other intellectual property to the Platform and its content except for the Seller content and Customer content. Under no means the Seller is permitted to use the Platform and its content otherwise than expressly set out in this article 8.
Petville Licence. Along with the services we grant the Seller a non-exclusive, temporary, limited and free-of-charge licence to use the Platform and its content solely for marketing their Products via the Platform within the functional boundaries of the Platform. The Seller shall not reverse engineer, disassemble the Platform nor shall not create copies of the Platform or our content presented via the Platform.
Seller Content. Seller shall retain intellectual property rights over the content they place on the Platform with giving us non-exclusive, temporary, limited and free-of-charge licence to replicate, distribute and communicate the Seller content by means of the Platform and solely for the purposes of carrying out the services as set out in this Agreement.
Disputes.
Forum. Any disputes arising out of or in relation of this Agreement fall under the exclusive jurisdiction of the courts in mainland UAE under the applicable law.
Account & Content Suspension.
Should we receive any claims from the third parties or authorities which may certify that you are in breach of this Agreement, we reserve the right, not an obligation, to suspend your Seller Account or any your posting with giving you an immediate notice via email on the grounds of such a suspension. We will seek clarification from you and evidence of compliance with this Agreement to waive the suspension.
Although we do not pre-moderate the Seller content, we may oversee the Seller actions and postings and take down specific information or reverse the actions which we find contrary to this Agreement and (or) applicable law, with or without suspending Seller Account. We will give you immediate notice of any such events for further reconciliation.
Term & Termination.
This Agreement comes into force once you were authorised as the Seller at our Platform and continues until termination of your Seller Account.
Termination by Seller. You may terminate your Seller Account for convenience by means of the Platform.
Termination by Petville. We may terminate your Seller Account if:
You committed an incurable breach of this Agreement, or a material breach which you failed to cure within reasonable time which may not exceed fifteen (15) business days following your receipt of our notice.
Your account was inactive for (180) consecutive days, meaning that you sold no Products via the Platform during the said period.
We suspended your Seller Account and you did not contribute to prove your compliance with this Agreement during fifteen (15) business days following the account suspension.
Post-Termination.
Upon your Seller Account termination, your Seller content will be not any more visible at the Platform and you will not be able to operate your Seller Account. Any outstanding amounts which are due for you as the beneficiaries, will be transferred to you within thirty (30) calendar days following your account termination.
Notices.
Parties hereto shall communicate any legal notices via the email.
We will communicate with you using the email address you’ve mentioned in the registration form or, at latter stage, at the email you list in your Seller Account as the communication email.
You shall give us legal notices by sending them to the following email: legal@petville.ae.
The notice is deemed to be delivered on the next day if sent after 16.00 and on the same day if sent between 9.00 and 16.00.
Miscellaneous.
Data Privacy. Please check out our Privacy Policy to discover how we handle your personal data.
Integrity. This Agreement along with the Privacy Policy constitute and entire agreement between you and us and supersedes any prior negotiations, agreements, communication, proposals and representations as regards it subject matter.
Severability. Where any provision of this Agreement was or becomes void or unenforceable, we will replace such a provision with the other of a proper legal effect which resembles the replaced provision as close to its sense as practicable. Voidable or unenforceable provisions do not impact legal force and effect of any other provisions of this Agreement.
Applicable Law. This Agreement was construed and is governed by the UAE Law.
No Agency. Nothing in this Agreement was construed to make up a commercial agency or a joint venture under the applicable law between them. The parties expressly acknowledge that this Agreement does not constitute a commercial agency as defined under the UAE Federal Decree-Law No. 3 of 2022 (as amended), and that neither party will attempt to register this Agreement as a commercial agency agreement, franchise, or distribution agreement. Petville does not sell nor distributes the Products and neither part of them to Customers.
No Exclusivity. Nothing in this Agreement was construed as an exclusive relationship between the parties, and the Seller is entitled to sell their Products by any other means on their sole discretion or to appoint any other contractors or agent in the UAE or abroad.
Modifications. Petville retains the right to modify this Agreement at any time by publishing a new edition of the Agreement on their website. The modifications become effective thirty (30) days following the publication date indicated on then-current version of the Agreement. We will track the versions and expressly indicate the effective date for then-current version on the Agreement, online. Should you continue using the Platform following the expiry of a thirty (30) days period referred to herein, this will mean your unambiguous acceptance of the modified Agreement.
EULA. The End User Licence Agreement is provided as the Annex 2.
Annex 1 “Terms and Definitions”
“Petville”, “us”, “we”, “our” in this Agreement refer to the TIPPER PORTAL L.L.C, a limited liability company incorporated in Dubai, United Arab Emirates, registered at: Dubai Investment Park First, OFFICE BLDG - OF 107, UAE with the registration number 1045013.
“Seller”, “you”, “your” in this Agreement refer to a natural person or a legal entity which carries out the sale of Products to Customer via Platform.
“Platform” shall mean a complex software solution available at https://petville.ae website, namely the platform which we render to Seller as a service with the Seller functionality.
“Customer” shall mean a natural person or a legal entity which consumes the Seller Products via Platform pursuant to the Customer Terms of Service.
“Products” shall mean specific types of goods and services which the Seller is permitted to sell to Customers via Platform.
“Seller Account” shall mean a piece of the Platform which enables the Seller to set up and manage their information, the Products and related information as described in the Agreement.
Annex 2.
END USER LICENSE AGREEMENT (EULA)
Last Updated: 23.04.2026
This End User License Agreement (“Agreement”) is a binding legal agreement between TIPPER PORTAL L.L.C, a limited liability company incorporated in Dubai, United Arab Emirates (“Petville”, “we”, “us”, or “our”) and you, the Customer (“you” or “your”). This Agreement governs your use of the Petville application and Platform.
ACKNOWLEDGMENT.
Petville and the Seller acknowledge that this Agreement is concluded between Petville and the Seller only, and not with Apple Inc., their subsidiaries and affiliates which render you the AppStore (“Apple”) or Google Inc., their subsidiaries and affiliates which render you the Google Play Store (“Google”), while Apple and Google are hereinafter jointly referred to as the Application Distributors.
Save to the provisions of the Agreement and the respective covenants, Petville, not Application Distributors, is solely responsible for the Petville Platform and the content thereof.
SCOPE OF LICENSE. Petville grants you a non-exclusive, temporary, limited, non-transferable, and free-of-charge license to use the application on any compatible products that you own or control. This license is for your domestic, private, and household use only. You shall not reverse engineer, disassemble, or create copies of the Platform.
MAINTENANCE AND SUPPORT.
Petville is solely responsible for providing any maintenance and support services with respect to the Platform.
Petville and the Seller acknowledge that Application Distributors have no obligation whatsoever to furnish any maintenance and support services with respect to the application and the Platform.
You may delete your account at any time via the Platform or the following link https://petville.ae/doctor/profile.
PAYMENTS, BOOKINGS AND REFUNDS.
Please refer to provisions laid down in articles 2-4 of the Agreement.
Where you use an in-app billing systems provided by the Application Distributors, those providers’ terms will apply.
WARRANTY & DISCLAIMER.
Platform Warranty: Petville warrants that services will be carried out with due diligence and reasonable care, subject to liability limitations.
Application Distributors’ Warranty Obligation: In the event of any failure of the Platform to conform to any applicable warranty, you may notify Application Distributors, and they will refund the purchase price (if any) for the app. To the maximum extent permitted by applicable law, Application Distributors will have no other warranty obligation whatsoever with respect to the Platform.
Service Disclaimer: Petville is not a veterinary clinic and does not render medical services. We make no warranty regarding the suitability of Products or Seller qualifications. The Platform is provided "as is".
PRODUCT CLAIMS. Petville, not Application Distributors, is responsible for addressing any claims of the Seller or any third party relating to the Platform, including: (i) product liability claims; (ii) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
INTELLECTUAL PROPERTY RIGHTS. Petville and the Seller acknowledge that, in the event of any third-party claim that the Platform or the Seller’s possession and use of the Platform infringes that third party’s intellectual property rights, Petville, not Application Distributors, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
LEGAL COMPLIANCE.
The Seller represents and warrants that:
You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and
You are not listed on any U.S. Government list of prohibited or restricted parties.
You reside in the UAE and are over 18 years of age.
USER-GENERATED CONTENT (UGC).
To ensure a safe environment, you agree not to post false, fraudulent, or abusive statements.
Petville reserves the right to suspend accounts or take down content that is contrary to this Agreement or applicable law.
Users may report grievances or abusive content to support@petville.ae.
DEVELOPER CONTACT INFORMATION.
Please direct any questions, complaints, or claims to:
Company Name: TIPPER PORTAL L.L.C
Address: Dubai Investment Park First, OFFICE BLDG - OF 107, UAE
Email: support@petville.ae
Telephone: +97158585593
THIRD-PARTY TERMS OF AGREEMENT
You must comply with applicable third-party terms of agreement when using the Platform (e.g., your wireless data service agreement or payment provider terms).
THIRD-PARTY BENEFICIARY.
Petville and the Seller acknowledge and agree that Application Distributors, are third-party beneficiaries of this Agreement, and that, upon the Seller’s acceptance of the terms and conditions of this Agreement, Application Distributors will have the right (and will be deemed to have accepted the right) to enforce this Agreement against the Seller as a third-party beneficiary thereof.
DATA PRIVACY.
Petville values and safeguards your privacy. Please check our Privacy Policy to reveal how we use and process your personal data.
GOVERNING LAW. This EULA is governed by the laws of the United Arab Emirates. Any disputes fall under the exclusive jurisdiction of the courts in mainland UAE.